Refund & Cancellation Policy

Last updated: 2026

This policy explains how refunds and cancellations are handled for match-fee payments collected through SportsPay.

1. Match-Fee Payments

Payments collected are match-fee shares set by your organizer. If a player is charged in error, or a match is cancelled by the organizer, the player may be eligible for a refund.

2. Requesting a Refund

To request a refund, contact your organizer or email us at support@claritynxt.com with the payment reference and the reason. Eligible refunds are approved by the organizer.

3. Processing Time

Approved refunds are processed back to the original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank.

4. Non-Refundable Cases

Payments for matches that have already been played are generally non-refundable, unless there was a duplicate or erroneous charge.

5. Contact

For refund queries, email support@claritynxt.com or call +91-00000-00000.